Refund policy

Refund policy

Help with digital purchases and access issues.

Help with digital purchases and access issues.

Before you buy

Before you buy

MotionUI is delivered digitally. Please review the product description, compatibility requirements and demo before purchasing. Contact us if you are unsure whether it fits your setup.

MotionUI is delivered digitally. Please review the product description, compatibility requirements and demo before purchasing. Contact us if you are unsure whether it fits your setup.

Digital delivery

Digital delivery

Our general policy is that digital purchases are final after delivery or access has been granted. This is subject to any refund terms shown for your purchase on Gumroad and to mandatory rights under applicable law. It does not exclude remedies for a defective product or other rights that cannot lawfully be waived.

Our general policy is that digital purchases are final after delivery or access has been granted. This is subject to any refund terms shown for your purchase on Gumroad and to mandatory rights under applicable law. It does not exclude remedies for a defective product or other rights that cannot lawfully be waived.

Download or technical problems

Download or technical problems

If you cannot access or use the product because of a technical issue, contact switzerland@hiver.agency with your purchase email or order reference, After Effects version, operating system and a description of the issue. We will review the problem and help restore access or determine an appropriate resolution.

If you cannot access or use the product because of a technical issue, contact switzerland@hiver.agency with your purchase email or order reference, After Effects version, operating system and a description of the issue. We will review the problem and help restore access or determine an appropriate resolution.

Requesting a refund

Requesting a refund

Contact us using the email address on your order or reply to your Gumroad receipt. Include the order reference and the reason for your request. Applicable checkout terms and statutory rights will be taken into account. Approved refunds are processed through the original purchase platform.

Contact us using the email address on your order or reply to your Gumroad receipt. Include the order reference and the reason for your request. Applicable checkout terms and statutory rights will be taken into account. Approved refunds are processed through the original purchase platform.